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After explaining to them the defect and hoping for a resolution, I was told that the unit is defected and to return it. Returned it and obtained a replacement with the exact same issue.
My understanding was that overall it is a good system for the price with 4.5 out of 5 star review ratings from the consumers. The negative sides mentioned in the reviews were the design for the AC adapter where it requires you to remove the batteries and leave the cover open and the possible signal interference due to 2.4 Ghz spectrum which could cause some signal interference.
I studied this product including the reviews for a couple of months prior to placing an order. No signal or sound.
I didn't care if the picture quality wasn't the best, since it is only intended to be used for monitoring the baby when we are downstairs. I ordered the first unit and it would not function.
Called the SVAT customer service and even though they claim that it is a 24-hour technical service line, it is just a person taking messages and then they call you back - in my case 4 days later (to be fair, I called on Friday night and they returned the call on Tuesday). So, maybe it was just my luck that 2 units in a row were defected out of the box.but needless to say, SVAT is out of the question for me from now on.
I would recommend for those looking for a quick and easy solution. This was very easy to set up and it works well. The interference in my house seems to be very minor and I have all sorts of other electronic stuff including wireless internet, ceiling fans, and baby monitors. The only thing I would like to try is a camera with a wider viewing angle. If SVAT makes it I am going to purchase.
You can adjust brightness, contrast, and color on the monitor. I've owned this unit for several months. Battery life [when using 4 AAA batteries] on the monitor is short, 2 to 2-1/2 hours [it comes w/an AC adapter too]. Easily displays a clear picture through a couple of floors. Without obstructions you get a clear picture @ 300' as advertized. The camera lasts 7-8 hours on 1, 9v battery [comes w/an AC adapter and 9v adapter]. Aside from battery life [the reason for 4 stars] I have no complaints, and i'm a pretty picky person.
This GX5204 system, is an excellent wireless monitor and camera by SVAT, I higly recmended it, the camera can be concealed amost anywhere, an the color picture quality is good.
If kept far enough away, they sometimes cancel each other out or will avoid each other. These days just about anything is using the 2.4Ghz spectrum, wireless routers included.
The quality is great in good light conditions especially good when it's fluorescent light. This is probably due to the whiter color temperature the light makes.
Like the title pretty much states, the product works exactly as described and even better. For giggles I tried putting it completely on the other side of the house, more than 100 feet and through 6 walls, two of which are made of solid concrete and the others of thick drywall or wood.The only thing I could find bad about this unit in general is just the wireless frequency choice.
The picture is huge and clear and looks great on TV. It does not mention anywhere on the sites of this product what FPS it's at but I can safely say it's above 30 FPS, way better than any webcam and much better quality.The unit feels solid and safe and looks like it's durable enough to be put in tight spots without feeling like it might fall apart like cheap plastic.The range is great and better than advertised.
The wireless routers are the bane of this unit's existence. But if anywhere near each other, expect "hoppy" performance and lots of static.Hopefully this small review will help someone out who was stumped wondering whether or not this camera setup is right for them.
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